Privacy Policy
Last updated: 27 September 2026
Finance Health Group Ltd, trading as DentEuropa Implant & Orthodontic & Perio Centre, is responsible for the personal information described in this notice. Our registered address is 300A Bath Road, Hounslow, TW4 7DN. You can contact us at london@denteuropa.co.uk or on 020 8300 7659.
Information we collect
Depending on how you contact or use our services, we may collect your name, contact details, appointment information, messages, referral details, payment and finance-related administration information, website usage information and information you choose to send through our forms. When we provide dental care, we also process health and clinical information as part of your patient record.
Why we use your information
We use personal information to respond to enquiries, arrange and provide dental care, maintain clinical and business records, process payments, administer finance applications or introductions, meet legal and regulatory duties, keep our services secure and improve our website. Where required, we ask for consent. Other processing may be necessary to provide requested services, comply with legal obligations, protect vital interests or pursue legitimate business interests that do not override your rights. Health information is processed only where an additional lawful condition for special-category data applies.
Who we share information with
Where necessary, information may be shared with members of our clinical and administrative team, dental laboratories, referral clinicians, payment and finance providers, IT and website service providers, professional advisers, regulators, public authorities and other organisations where the law permits or requires it. We share only the information reasonably necessary for the relevant purpose.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we use an applicable adequacy decision or appropriate contractual and organisational safeguards.
How long we keep information
We keep information only for as long as needed for the purpose for which it was collected and to meet clinical, legal, regulatory, tax, insurance and record-keeping requirements. Different records have different retention periods. We securely delete or anonymise information when it is no longer required.
Cookies and website analytics
Essential cookies support security and core website functions. Analytics and marketing technologies are used only according to the choices made through our cookie banner. You can change those choices by clearing the website's stored consent and revisiting the site. Browser settings can also restrict cookies, although some functions may then work differently.
Your data protection rights
Depending on the circumstances, you may have rights to request access, correction, erasure, restriction, objection or portability of your personal information, and to withdraw consent where consent is the lawful basis. Some rights are subject to legal and clinical record-keeping requirements.
You may object at any time to personal information being used for direct marketing.
To exercise a right or ask a privacy question, email london@denteuropa.co.uk. We may need to confirm your identity before completing a request.
Complaints
Please contact us first if you have a concern so that we can investigate it. You also have the right to complain to the Information Commissioner's Office. Visit ico.org.uk/make-a-complaint for current guidance.
Updates to this policy
We review this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page.
